Shipping policy

Shipping & Delivery Policy

Effective Date: August 27, 2026

Camp Evergreen™ primarily provides educational excursions, travel experiences, recreational activities, and group adventures rather than products that require traditional shipping.

Because our primary offerings are experiences, most Camp Evergreen purchases do not require physical shipment.

1. Excursion Purchases

Excursion reservations, registrations, itineraries, tickets, admission credentials, transportation information, and other travel-related materials are generally provided electronically or in person rather than shipped through the mail.

Customers will not be charged a traditional shipping fee for excursion-related materials unless specifically stated during the purchase process.

2. Itineraries and Travel Information

Trip itineraries and other travel information may be provided through one or more of the following methods:

  • Participant email address;
  • Text message;
  • Electronic communication;
  • In-person distribution;
  • Direct delivery to the applicable venue;
  • Camp Evergreen staff or trip leaders; or
  • Another method communicated to participants before or during the excursion.

The method of delivery may vary depending on the excursion and operational requirements.

3. Sports, Event & Venue Tickets

Tickets and admission credentials for sporting events, performing arts events, museums, attractions, and other venues may be provided on a will-call or electronic-delivery basis.

Depending on the event, tickets may be:

  • Held at venue will-call;
  • Delivered electronically;
  • Sent by text message;
  • Sent to the participant's email address;
  • Distributed by Camp Evergreen staff in person; or
  • Delivered directly to the participant at or near the venue on the day of the event.

Physical tickets are generally not mailed to participants in advance.

4. Day-of-Travel Delivery

For certain excursions, tickets, itineraries, credentials, or other travel materials may not be released until the day of travel or day of the scheduled event.

This may be necessary when tickets or credentials are controlled by a venue, airline, transportation provider, hotel, event organizer, or other third-party provider.

Participants should therefore monitor their email and text messages and follow all instructions provided by Camp Evergreen before departure.

5. Participant Contact Information

Customers are responsible for providing Camp Evergreen with accurate and current contact information, including, when applicable:

  • Name;
  • Email address;
  • Mobile telephone number; and
  • Emergency or alternate contact information.

Camp Evergreen is not responsible for delays or missed communications resulting from incorrect, outdated, inaccessible, or incomplete contact information provided by the customer.

6. Third-Party Ticketing and Delivery Policies

Some tickets, reservations, vouchers, credentials, or travel documents may be subject to the delivery policies of third parties, including:

  • Airlines;
  • Hotels;
  • Sports venues;
  • Performing arts organizations;
  • Museums;
  • Attractions;
  • Transportation providers;
  • Ticketing companies; and
  • Other travel or event partners.

When applicable, the third party's ticketing, delivery, will-call, identification, and access requirements may supersede Camp Evergreen's standard delivery procedures.

Camp Evergreen will communicate material delivery requirements to participants when reasonably possible.

Travel Mart Merchandise

Camp Evergreen's Travel Mart may offer physical merchandise and travel-related products.

Current Shipping Availability

Camp Evergreen does not currently offer standard shipping for Travel Mart merchandise unless shipping is specifically offered and stated on the applicable product listing or at checkout.

When shipping is offered for a particular item, the applicable shipping method, cost, estimated delivery timeframe, and other conditions will be displayed before the customer completes the purchase.

Unless otherwise stated, Travel Mart merchandise may be provided through in-person pickup or another delivery method specified at the time of purchase.

7. Shipping Delays

When physical merchandise is shipped, Camp Evergreen is not responsible for shipping delays caused by circumstances outside our reasonable control, including:

  • Carrier delays;
  • Weather;
  • Natural disasters;
  • Transportation disruptions;
  • Incorrect addresses;
  • Customer-requested delivery changes;
  • Lost or delayed packages; or
  • Other circumstances outside Camp Evergreen's control.

8. Lost or Missing Deliveries

If shipping is offered and a package is reported as delivered by the carrier but cannot be located, Camp Evergreen may request that the customer first verify the delivery address and check with household members, building management, mailrooms, or other applicable locations.

Additional assistance will be provided when reasonably possible.

9. No Shipping for Excursion Reservations

Excursion reservations are not physical products and will not be mailed.

Purchasing an excursion does not result in a physical package being shipped to the customer.

The customer's reservation and applicable travel materials will be fulfilled through the methods described in this policy.

10. Changes to Delivery Procedures

Camp Evergreen reserves the right to modify its delivery procedures based on the requirements of a particular excursion, venue, transportation provider, ticketing platform, or other third-party service provider.

Participants will be notified of material changes when reasonably possible.

11. Contact Us

Questions regarding excursion fulfillment, tickets, itineraries, Travel Mart merchandise, or delivery arrangements may be directed to:

Camp Evergreen™
Legal Business Name: Evergreen Adventure Group dba Camp Evergreen and dba GreenLeaf Adventures
Email: CampEvergreenWA@gmail.com
www.campevergreenpnw.org